We understand that this is not interesting reading but you really should do so as the information described below is important and by ordering any of our products, you are basically accepting and agreeing to the full terms and conditions.
We recommend that you print a copy of these terms and conditions for your future reference.
1. Information about us: The term ‘Idealgiftsandparties.com, “us” or “we’” refers to the owners of the company whose main trading address is: 314 Northolt Road, South Harrow, Middlesex HA2 8EE. We trade as a partnership and are registered for VAT in GB No: 766 7779 55. The term “customer”, “you” or “they” refer to the user or viewer of our website. If you have any comments or suggestions, we would be pleased to receive them at our main trading address or by email at [email protected]. Alternatively you may call us on 0208 423 6383.
2. Your Status: By placing an order with us, you warrant that you are legally capable of entering into binding contract and you are at least 18 years or older and also you are a resident in the United Kingdom.
3. Application of terms: These terms and conditions apply to all sales of Goods provided by “us” to “you” via our website, over the telephone, by email or in person. No contract for the supply of Goods shall exist until we dispatch the Goods to you. Each order for the Goods by you to us will be deemed to be an offer by you to purchase the Goods subject to these terms. You must ensure that the terms of your order and any applicable specification are complete and accurate. These terms will be incorporated into the “Contract” and to the exclusion of all other terms and conditions, unless agreed in writing and signed by us.
3.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
4. Description of Goods: The Goods will conform to the specifications provided to you by us and we reserve the right to amend any specification without prior notice to you provided that any such amendment does not adversely affect the performance of the Goods.
5. Pricing and Availability: The prices of the goods are those specified in store and at Idealgifsandparties.com, or as otherwise agreed between us, except in cases of obvious error. All prices are inclusive of VAT (at the standard UK rate). There will be additional charges for delivery (where applicable) and all orders are subject to availability. In the unlikely event that the goods are unavailable, an alternative suitable product will be substituted and the customer will be notified by Email or Phone. Price and availability information is subject to change without notice.
6. Payment: We accept payment for all Goods via PayPal, All major Debit & Credit cards or Bank Transfer
7. Delivery of Goods: Idealgiftsandparties.com will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting all orders will be dispatched ASAP and we reserve the right to deliver in 2 parts where stocks are due to come in store soon. We will notify you by Email or Phone if this is the case. Time of delivery will be an estimate only and you will be able to cancel any orders without liability to us if it is delayed by more than 14 days. We will not be held liable for non-delivery of goods other than tracking where the goods are or replacing the goods within a reasonable time alternatively a refund of the purchase price paid. Dispatch of goods constitutes fulfillment of order. Due to Covid-19 we are temporary not dispatching good by delivery
7.1 Click n Collect: When placing an order on our website, you will be given the option to choose our Collection in store. Please bring a copy of your receipt as proof of purchase and allow 1 Hour before collection. On Age Restricted goods Proof of ID will be required.
8. Return of Goods: If you receive any damaged or faulty goods or have missing items, you must notify us within 48 hours of taking your delivery. We will accept returns in accordance to the law and you’re statutory rights are unaffected. Before sending the parcel back to us, please contact us via e-mail at [email protected]. Or call us on 0208 423 6383.
8.1 Please remember you or your carrier are responsible for any returned goods until they reach our store and as we are not a manufacturer, the whole product and packaging must be returned in the same condition as you would have received it. If the product or packaging is in any way missing, damaged or opened we cannot issue a refund. So we strongly recommend that you receive proof of posting. We allow you up to 14 days after receiving the parcel for any returns and should an item arrive after this date we reserve the right to refuse you a refund. If you wish the item resent to you, we will ask for additional shipping costs.
8.2: No returns of personalized products (including banners, balloons) unless damaged or faulty, disposable helium gas cylinders, fireworks or inflated balloons.
9. Refund Policy: Idealgiftsandparties.com will offer a 100% full refund on all goods retuned within 14 days of purchase. We cannot issue a refund on goods as according to section 8.1 or 8.2 of the terms and conditions. Please allow up to 7 days to issue refunds. (Due to the pandemic of covid-19 temporarily we are not accepting any returns)
10. Disclaimer: Idealgiftsandparties.com hereby disclaims any liability for miss-information on material, goods or services written on our website due to error which may cause any loss of profits, delays (incidentally or consequential) whatsoever. So for avoidance of doubt we shall not be liable for any indirect losses which happen as a side effect and which are not foreseeable by you and us and any loss of profit however arising whether caused by negligence or otherwise shall NOT BE ACCEPTED BY US.
11. Copyright: Intellectual Property of all the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Idealgiftsandparties.com. Unauthorized use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Idealgiftsandparties.com is prohibited. The names and logos of Idealgiftsandparties.com and all related products, service names, design marks and slogans are trademarks of Idealgiftsandparties.com and may not be used without the prior consent in writing.
The personal information collected when placing your order are your name, address, telephone number and Email address. This information allows us to process and fulfill your order and to send confirmation of the details of your order. However, we will not pass on your details to third party or other any organizations. Your information is solely kept for the purpose of fulfilling an order. Idealgiftsandparties.com will use the information that you provide us for marketing purposes only and to notify you about improvements and enhancements to our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.